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COVID-19 May Customer Update

We hope you remain well and are safe during the unprecedented situation we’re all facing as a result of Covid-19. On May 11th the Government released their Covid-19 recovery strategy which provided a timeline for Leisure and Hospitality Businesses (like Aero Legends) to be able to recommence. We wanted to provide an update on what this means for the flying experience you may have booked or want to book with Aero Legends. 

The safety and the well-being of our customers and Aero Legends flight delivery staff is our main priority. Despite the difficulties we remain focused on our ability to deliver your dream experience whilst protecting your health and that of our team. We have built our business on delivering outstanding experiences for those that fly with us and their guests.

We look forward to commencing our flying schedule when the guidance from the relevant health authorities permits. The situation remains fluid and to adhere to Government guidance, the start of our flying schedule will be reviewed on a weekly basis. Upon being able to commence our flying schedule, a safe environment from which we can deliver our flying experiences will be in place and a strict hygiene policy will be followed. This process was set out in March and will be revised to adhere to Government policy as required:

https://www.aerolegends.co.uk/news/covid-19-risk-mitigation-policy/

However, we understand there remains uncertainty at this time, so if you currently have a booking with us but would prefer not to fly now, then you can postpone your experience booking. We are in the process of adding further dates later in the year and in 2021, many of which are already available on the Aero Legends booking system. 

Our primary base throughout 2021 will be North Weald Airfield, a historic WW2 fighter station which played a vital role in the Battle of Britain. The site is undergoing a full restoration with a wartime aesthetic, including the original Dispersal Hut, Bomb Shelters and Revetments. All experiences which are booked at North Weald will include free lunch for four in ‘The Squadron Bar & Restaurant’ and an exclusive tour of the Aero Legends Hangar & Aircraft Collection.

During these uncertain times we will continue to waive any date/time change fees and expiry restrictions, this applies to all existing and new bookings until further notice. By waiving any experience change fees and expiry restrictions, we want to ensure you have more flexibility to amend your flight booking once you have decided the best way forward for you.

We will be proactively contacting customers affected by the further delayed start of our flying schedule over the coming days with the options available and details of the policy we have put in place to provide a safe environment for your flying experience. Please feel free to contact us on info@aerolegends.co.uk with any further enquiries